Cavendish Smartel Solutions(CSS) formerly known as Smartel Communications is the only BEE, virtual telecoms company, providing voice and data services to the Southern African market. CSS aims to provide cost-effective, innovative telecommunications solutions to end user consumer and business customers whilst ensuring the delivery of outstanding customer service. CSS will be able to reduce clients' communication costs by re-routing their voice, fax and data calls through alternative, cost-effective local, global and wireless communications networks.

CSS offers:-

CSS Call Centre in a Box Solution offers optimised, efficient call distribution in call centers and contact centers. It ensures that inbound and outbound telephony is optimised according to clearly defined rules and conditions and enables agents to login and register with the solution from any location or device. Calls can be recorded in line with best practice for future playback or delivered to business processes for integration with CRM solutions, for example

A web-based application is used for the administration of the system, for supervisor monitoring and for agent access. The software can be used from anywhere with web access - including smartphones and tablet devices.

As such, CSS is uniquely positioned to understand the unique challenges of the industry, and has a history of success in meeting these challenges. In order to pre-empt potential problems and to ensure peak efficiency of each solution, our advanced in-house management platforms monitor all LCR & VoIP installations daily, while our countrywide dedicated technical team ensures immediate on-site problem response and resolution. All CSS clients enjoy complete turnkey solutions that are managed in real time, giving them complete peace of mind and significant savings on their communications costs.